Estate authorised limited edition photographs Info:

These estate authorised photographs are made in the darkroom on silver gelatin paper by one of London’s top specialist black and white hand-printers, from the negatives. They are offered in small limited editions in a choice of physical sizes: which for convenience we are calling regular, large and ultra. Edition sizes are 20 /10 / 5 respectively for the three sizes, meaning that a maximum of 35 prints of each image is available, Also being offered to collectors worldwide.is a first time Triptych limited edition of 20 prints size A0.

Because Donald Silverstein chose a film renowned for its extremely fine grain and super-high sharpness, handprints can be made in sizes up to 72 inches high without losing detail. Which look spectacular.

What is your turnaround time

On average, a 3-4 week turnaround is standard for an unframed photograph.

This is because your order needs to be made specifically for you by the printers.  Rest assured we will always endeavour to get it to you as soon as we can, sometimes it can be faster than average, sometimes a week or so longer.

If timing is critical, for example because you are making a purchase for a birthday gift, then please do get in touch with us and we can always advise you on delivery time on a specific item.

How do you send photographs

We use internationally renowned courier companies to send unframed work to clients in the UK and overseas. Each delivery is fully trackable. UK deliveries are next day, non-UK deliveries typically take up to 4 days, for delivery outside of the UK delivery price can be given on application.

We take great care with packaging. There is no point in taking any chances with potential damage in transit, so we err on the side of caution. We would rather ‘overpack’ than take any risks. We flat pack smaller items, and for larger sizes, we use extra heavy duty tubes.

What happens if something is damaged in transit

While we take incredible care with the packaging of orders, once they leave the building, they are in the hands of commercial couriers. While we have never experienced any major problems with damaged packages, we can’t rule it out in the future, simply because it is not under our direct control.

Rest assured that if there is any damage to a product as a result of mishandling in transit, we will send you a replacement. If it is not possible to send you a replacement, we will issue you with a full refund. We may ask you to return damaged goods to us. Where we do that, we will bear the shipping costs.

Returns

Refunds for online orders under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

Your right to cancel
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
You then have a further 14 days to actually send the goods back.
Your right to a refund
We refund within 14 days of getting the goods back from you.
We reserve the right to make a deduction from the amount refunded if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
Refunding the cost of original delivery
We will refund the basic delivery cost of getting the goods to you in the first place.
Costs of returning your online order
You are responsible for the costs of returning goods ordered online
Process
Please email us at info@donald-silverstein.com with full details of the purchase to be refunded
Exclusions
Statutory exclusions apply for contracts for bespoke and customised goods.